Relationship between job satisfaction and turnover intention of hotel employees


  • Mildred Nuong Deri School of Hospitality, Tourism, and Events management Taylor’s University, Subang Jaya, Malaysia
  • Neethiahnanthan Ari Ragavan Faculty of Social Sciences & Leisure Management Taylor’s University, Malaysia
  • Theresa Domobalah Chireh Department of Vocational and Technical Education, McCoy College of Education, Ghana
  • Perpetual Zaazie Department of Ecotourism, Recreation and Hospitality University of Energy and Natural Resources, Ghana
  • Augustine Niber Center for Public Interest Law


Employees’ happiness is important for retaining hotel staff because of the nature of their long working hours. Grounded in the Fredrick motivational theory. The survey aimed to ascertain the association between “job satisfaction and turnover intention” in hotel operational staff in the Accra metropolitan area. Using the factor analysis data techniques, four main underlying factors including “pay, supervision, promotion as well as training and advancement” were found to have explained hotel employees’ job happiness in the Accra metropolis. The correlation analysis demonstrated a negative association between job satisfaction and the intentions for turnover. The recommendation to managers is that this situation can be address by paying hotel worker with good salaries/wages as their reward whilst creating opportunities for promotion.


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How to Cite

Deri, M. N., Ragavan, N. A., Chireh, T. D., Zaazie, P., & Niber, A. (2022). Relationship between job satisfaction and turnover intention of hotel employees. Research Journal in Advanced Social Sciences, 3(2). Retrieved from